SeniorLine ready for 30,000 calls this Christmas
SeniorLine, Ireland’s national telephone service for older people, is preparing for one of its busiest Christmas periods as volunteers get ready to support callers who may be feeling lonely, isolated or anxious over the festive season.
The confidential listening service, run by Third Age, the Summerhill-based national charity, operates every day from 10am to 10pm and expects to answer around 30,000 calls this year.
SeniorLine says Christmas can be a particularly difficult time for many older people. “We know that the festive season can intensify feelings of loneliness and loss,” said Anne Dempsey, Communications Manager and Training Facilitator with SeniorLine. “Many of our regular callers ring us on Christmas Day simply to say thank you for being there for them throughout the year. It’s a privilege to be part of their lives.”
Volunteers will also be watching out for first-time callers. “Some people pick up the phone to us for the very first time on Christmas Day,” Anne explained. “They may be bereaved, living alone, or struggling with family difficulties. What they need most is a listening ear, reassurance and a sense that they are not forgotten.”
SeniorLine is staffed by 75 specially trained volunteers, who provide emotional support, practical information and helpful links to services when needed. “Every caller receives time, respect and genuine interest,” Anne said. “A simple conversation can lift someone’s whole day.”
The charity is also encouraging the wider community to look out for neighbours who may be alone this Christmas. “Small gestures can make a huge difference,” Anne added. “Bringing in some shopping, dropping in for a chat, sending a card, or offering a lift to a church or choir service can help someone feel connected and valued.”
For older people spending long stretches alone over the festive period, SeniorLine is offering gentle advice to help maintain routine and morale. “We encourage people to keep a daily structure, get out for a walk if the weather allows, and make contact with at least one other person every day,” Anne said. “Creative activities like baking, arranging flowers or singing along to familiar carols can also bring comfort.”
She also emphasised the importance of self-care. “Stay warm, wear comfortable clothes, surround yourself with favourite books, radio programmes or TV shows. And don’t underestimate the power of setting a small goal or doing something kind for someone else it can change your outlook.”
Anne says SeniorLine is there for anyone who needs company or conversation. “If you’re feeling lonely, worried or simply in need of a friendly voice, please call us. Reaching out is a sign of strength, not weakness.”
SeniorLine Freefone: 1800 80 45 91
Open every day, 10am–10pm